This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

Benefits with The Local Choice

Your EAP offers these great resources.

Incidents of Mass Violence

Incidents of mass violence are human-caused tragedies that can impact whole communities and the country at large. These types of disasters, which include shootings and acts of terrorism, often occur without warning and can happen anywhere.

These violent acts typically target defenseless citizens with the intent to harm or kill. They can instill feelings of confusion, fear, and helplessness in survivors. Incidents of mass violence disturb people's collective sense of order and safety, and may even impact those with no personal connections to the event.

Because of the unpredictable nature of these types of disasters, it's normal for people to experience emotional distress. Feelings such as overwhelming anxiety, trouble sleeping, and other depression-like symptoms are common responses to incidents of mass violence. Other signs of emotional distress related to incidents of mass violence may include

  • Feeling numb or like nothing matters
  • Feeling helpless or hopeless
  • Worrying a lot of the time
  • Feeling guilty but not sure why
  • Feeling like you have to keep busy
  • Excessive smoking, drinking, or using drugs (including prescription medication)

Symptoms of distress may appear before, during, and after such an event and may manifest in the hours, days, weeks, months, or even years after they occur. These are just a few warning signs of disaster-related distress.

Who is at risk for emotional distress?

People at risk for emotional distress due to the effects of incidents of mass violence include the following:

  • Survivors—Injured victims as well as bystanders in close proximity to the event are especially at risk for emotional distress.
  • Friends and loved ones—It's normal for friends and family members located outside the impacted area to feel anxious about people who are in direct proximity to an incident of mass violence.
  • First responders and recovery workers—These individuals may experience prolonged separation from loved ones during the incident and show signs of mental fatigue.
  • Community members—People who live in the area surrounding the event may experience emotional distress.

If a terror alert, lockdown notice, or other warning is issued via television, radio, social media, or text-alert systems, the risk for emotional distress becomes greater. It's normal to feel unprepared, overwhelmed, or confused, particularly if you are not at home. You may also feel isolated if you are separated from friends or family members.

Remember, too, that the anniversary of a disaster or tragic event can renew feelings of fear, anxiety, and sadness in disaster survivors. Certain sounds such as sirens, or large crowds, can also trigger emotional distress. These and other environmental sensations can take people right back to the event, or cause them to fear that it's about to happen again. These trigger events can happen at any time.

Most people who experience disasters are able to recover quickly, but others may need additional support to move forward on the path of recovery. Finding ways to manage stress is the best way to prevent negative emotions from becoming behavioral health issues. Contact your employee assistance program (EAP) or another mental health professional, and learn coping tips for dealing with emotional distress related to incidents of mass violence and other types of disasters.

U.S. Department of Health and Human Services (HHS), Substance Abuse and Mental Health Services Administration (SAMHSA), Disaster Distress Helpline. (Updated 2023, June 9). Types of disasters: Incidents of mass violence. Retrieved May 24, 2024, from https://www.samhsa.gov

More about this Topics

  • Mental Health Screening

  • Coping with the Stress of Relocation After a Disaster (Part 1): Introduction

  • Anxiety Disorders: Treatment

  • My Mental Health: Do I Need Help?

  • Emotions and Health: The Mind-Body Connection

Other Topics

    • Supporting Your Child at a Time of Conflict and Crisis (Texas School Shooting)
    • Pause Breathe Resume
    • Building Resilience Muscles
    • Isolation: How to Mentally Cope with Socially Isolating
    • Providing Compassionate Support to Refugee Hosts
    • Sleep Difficulties
    • Exercise and Depression
    • Preventing Smoking
    • Teens and Depression
    • Daily Relaxation Tools
    • Making Changes When Inflation Takes a Bite
    • Behavioral Health Conditions in Firefighters
    • Anxiety Disorders
    • Eleven Tips for Dealing with Stress
    • Doomscrolling: What It Is and How to Break the Habit