This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an HERO counselor or contact your HERO by phone.

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

Benefits with HII

Your HERO program offers these great resources.

Will There Be a Couch? What to Expect From Counseling

Many people avoid counseling due to misconceptions or even fear. Learn about the counseling process, different types of counseling, what is talked about, and terminology used.



Play Seminar Audio/Video



Play Audio only

Download MP3 Zip File, Link opens in a new windowDownload Visual Presentation of Webinar (PDF), Link opens in a new windowWhat to Expect From Counseling Handout (PDF), Link opens in a new windowWill There Be a Couch - What to Expect From Counseling Transcript (PDF), Link opens in a new windowFrequently Asked Questions About Counseling Handout(PDF)

More about this Topics

  • Reframing Your Way Through 2022

  • The Mind-Body Connection (2015)

  • Information Overload

  • Gender Equality Today for a Sustainable Tomorrow (International Women's Day 2022)

  • Coping with Change

Other Topics

    • Got Resiliency?
    • The Power of Positive Reframing
    • What Is Mental Health?
    • Learn to Disconnect
    • Managing Anxiety in Times of National or International Tension
    • Information Overload (2015)
    • Understanding Resilience
    • International Day Against Homophobia, Transphobia, and Biphobia
    • Building Resiliency 101
    • Choose to Challenge (International Women's Day 2021)
    • Creating a happiness hygiene routine
    • Check, challenge and change your thoughts
    • Change Is Inevitable
    • Setting Realistic Goals
    • Daily Relaxation Tools