This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

Benefits with The Local Choice

Your EAP offers these great resources.

Frequently Asked Questions About Counseling

Q: What exactly is counseling?

A: Very simply put, counseling is talking with a trained mental health professional to collaboratively work through a problem. Counseling is commonly referred to as talk therapy, because it involves an open dialogue between you and the counselor.

Q: Why should I go see a counselor? I'm not mentally ill or crazy.

A: People choose to visit a counselor for many reasons. These include getting assistance with achieving work-life balance, stress management, feeling depressed, conflict at work, parenting support, relationship issues, and grief. Talking to friends and family about a problem can be helpful. However, a counselor is going to be neutral and provide a different perspective on the issue.

Q: I think I have depression and want medication. Can't the counselor write me a prescription?

A: This is a very common misconception! A counselor is a trained mental health professional who is qualified to provide counseling. Counselors cannot prescribe medication. However, the counselor might recommend that you be evaluated for medication by a psychiatrist. A psychiatrist is a medical doctor with specialized training in the medical treatment of people with mental health disorders. A psychiatrist can prescribe medication.

Q: What qualifications does a counselor have?

A: A counselor is a mental health professional who has, at a minimum, a master's degree in social work, psychology, counseling, or another related field. Additionally, the counselor has undergone a rigorous process to obtain licensure or registration in order to independently deliver counseling services. The counselor is also required to take a certain number of continuing education classes to remain updated on the most current counseling modalities and techniques.

Q: I can tell the counselor anything, and they cannot tell anyone else, right?

A: The short answer is yes. More specifically, everything you discuss with the counselor is confidential, unless you state that you're having suicidal or homicidal thoughts, or if you disclose that a child or adult is being abused.

Q: Is counseling covered by my insurance?

A: Health insurance benefits vary, so contact your health insurance company directly to discuss your mental health benefits.

Perry, L. (Reviewed 2024 [Ed.]). Frequently asked questions about counseling (B. Schuette, Ed.). Raleigh, NC: Workplace Options.

More about this Topics

  • Bipolar Disorder: Getting Help

  • Diabetes and Mental Health

  • Promoting Resilience

  • Managing Stress: Tips for Survivors of a Traumatic Event

  • Pillars of Resilience

Other Topics

    • Keep Calm and Carry On: Maintaining Your Composure Amidst the Pandemic Panic
    • Effective Communication During a Crisis
    • Information Overload (2015)
    • Virtual Roundtable & Running the COVID Battle: Strategies for Our Medical Heroes
    • Holidaze: How to Enjoy the Holidays and Minimize Holiday Stress
    • Pinpointing Your Sleep Problem
    • Facts About Seasonal Affective Disorder
    • Deflate the Pressure
    • Preventing Smoking
    • Recognizing an eating disorder
    • Tornadoes and Severe Storms
    • Coping with the Stress of Relocation After a Disaster (Part 4): Helping Young People
    • Surviving Survivor Guilt
    • Dealing with Climate Anxiety
    • Bulimia Nervosa (Part 2)