This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

Benefits with The Local Choice

Your EAP offers these great resources.

Now Playing

Listening to Elderly Parents

  • Communication
  • Families
  • Podcasts

Listening to Elderly Parents

Tips to make everyone feel better. By elder care expert Joy Loverde. This audio file plays for 1 minute and 14 seconds.

You can also

Download

View transcript

It happens to the best of us: Dad thinks you don't visit enough, or mom hates the new house keeper. When your parent seems to complain about every little thing, here is what you can do:

First, think of a time when a friend called you to gripe about something. Maybe somebody cut them off in traffic, for example. And while your friend talked, you listened; and at the end of the call he may have even said he felt better. Not because anything changed, but because he knew you understood.

But when a parent complains, we tend to take it personally. We say things like "Why are you so angry?” or "Don't worry, things will be better tomorrow;” which can make your parent even angrier. Try validating your parents feelings instead. Now, validating doesn't mean agreeing with your parent. It simply means you understand what your mother or father is experiencing at that moment. For example, you can say "This has been hard for you, hasn't it mom" or "Dad I don't blame you; I'd be mad too if that happened." People simply feel better when their point of view is understood. Next time your parents complain, see how validating feelings works for you.

I am Joy Loverde.

More about this Topics

  • Assertiveness

  • Listening Tips

Other Topics

    • Will There Be a Couch? What to Expect From Counseling
    • Building Positive Relationships at Work
    • Effective Communication During a Crisis
    • Interpersonal Communication: Social Skills for Success
    • Social Injustice: An Open Dialogue
    • Assertiveness Skills
    • Alzheimer's Caregiving: Changes in Communication Skills
    • Going to the Hospital: Tips for Dementia Caregivers
    • Iron Out Your Issues
    • Getting the Respect You Deserve

More about this Topics

  • Assertiveness

  • Listening Tips

Other Topics

    • Assertiveness Skills
    • Alzheimer's Caregiving: Changes in Communication Skills
    • Going to the Hospital: Tips for Dementia Caregivers
    • Iron Out Your Issues
    • Getting the Respect You Deserve
    • Will There Be a Couch? What to Expect From Counseling
    • Building Positive Relationships at Work
    • Effective Communication During a Crisis
    • Interpersonal Communication: Social Skills for Success
    • Social Injustice: An Open Dialogue