This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

Individual's Reactions to Traumatic Events

A traumatic event, whether an act of violence or terrorism, a disaster, or an accident, turns a person's life upside down. By definition, this kind of event causes moderate to severe stress reactions. Affecting survivors, rescue workers, and friends and family members of victims directly involved, a traumatic event may also have an effect on people who witnessed it directly or through the media. Whatever the nature of the event, individual's experience and reactions to it will be unique to them.

Normal Reactions to Trauma

Traumatic events have a way of changing a person's perspective, assumptions, and expectations of life. They can leave people feeling shocked, saddened, and vulnerable. However, it is important to remember that these are normal reactions to an abnormal and unexpected event.

Understanding one's response after a traumatic event may help an individual cope better. The following are common emotional, cognitive, behavioral, and physical reactions to stress. A person may experience some or all reactions, or additional changes not included on the list. An individual may immediately feel strong emotions or not notice a change until later. Typically, these reactions subside within two weeks.

Emotional Reactions

  • Shock
  • Numbness, feeling nothing
  • Anxiety, depression, and sadness
  • Guilt for being better off than others who survived the event
  • Fear of returning to where the incident took place, of another occurrence, of harm to self and loved ones, of being on one's own or having to leave family
  • Uncertainty of feelings
  • Feeling lost and abandoned
  • Feeling overwhelmed

Cognitive Reactions

  • Poor concentration or difficulty making decisions
  • Confusion
  • Memory loss
  • Shortened attention span
  • Unwanted memories
  • Indecisiveness

Behavioral Reactions

  • Irritability, getting into arguments
  • Withdrawal
  • Suspicion
  • Inappropriate humor
  • Loss of interest in family, friends, and daily routine
  • Change in sexual interest
  • Increased consumption of nicotine, alcohol, and drugs
  • Increased or decreased eating

Physical Reactions

  • Headaches, nausea, stomach pains, tightness in the chest, muscle pain—generally feeling unwell
  • Listlessness and feeling tired
  • Increased sensitivity to noise or people
  • Pounding heart, rapid breathing, edginess
  • Loss of appetite
  • Tremors
  • Disturbed sleep or upsetting thoughts, dreams, and nightmares

There is no simple fix to make things better right away, but there are actions that can help the individual cope better and heal from the traumatic event.

Dos and Don'ts—Coping Strategies

  • Understand that everyone reacts differently to trauma. It's OK if one person's response is different from someone else's.
  • Give yourself time and permission to feel out of sorts, anxious, or sad. Having gone through an ordeal, people will have good and bad days. That's part of the healing process.
  • Get plenty of rest, nourishment, and exercise (at the minimum, take a walk). Focus on relaxing rather than stressful activities.
  • Maintain a usual routine. Make as many daily decisions as possible, encouraging a feeling of control.
  • Be more careful around the house and while driving. Accidents are more common after a severely stressful event.
  • Express needs and emotions clearly and honestly. Reach out to at least one person who is a good listener and nonjudgmental.
  • Accept support and help from caring family and friends. An individual might also want to share feelings with others who have also been affected and check to see how they're doing.
  • Resolve day-to-day conflicts so they don't build up and add to feelings of stress.
  • Help other people in the community as a volunteer. Stay busy.
  • Don't attempt to numb the pain with drugs, alcohol, cigarettes, or coffee.
  • Don't bottle things up. Allowing feelings to come out will help with recovery. Talk, cry, share thoughts, write them in a journal—whatever works.
  • Don't shy away from situations, people, or places that bring back memories of the event.
  • Don't dwell on media reports on the tragedy. Limit time around the sights and sounds of what happened.
  • Don't make big life changes or snap decisions until fully recovered from the event.
  • Don't try to fight recurring thoughts, dreams, or flashbacks. These are normal and will decrease over time.

When to Seek Extra Support

Sometimes the stress can be too big to handle alone. If experiencing any of the following, an individual should consider seeking additional support:

  • Inability to take care of self or children
  • Continuing to feel numb, tense, confused, or exhausted
  • Feeling sad or depressed for more than two weeks
  • Inability to handle intense feelings, emotions, or bodily reactions
  • Continuing to have nightmares and a poor sleeping pattern
  • Smoking, drinking, or taking drugs to excess
  • Thinking about suicide
  • Continuing to make mistakes or have accidents
  • Realizing that work performance and relationships are suffering
  • Having no one with whom to share emotions, and feeling the need to do so

Where to Go for Extra Support

  • Your physician
  • A clergy person
  • Your employee assistance program (EAP)
  • A mental health counselor
  • Local support groups
  • A suicide prevention hotline

Sulaski, C. (Reviewed 2024). Individual's reactions to traumatic events. Raleigh, NC: Workplace Options.

More about this Topics

  • Maintain a Healthy State of Mind: High School Students (Part 1)

  • Coping with the Death of a Student or Staff Member (Part 1)

  • Being Supportive to Someone Who Has Experienced Trauma

  • Maintain a Healthy State of Mind: Parents and Caregivers (Part 2)

  • Coping with Grief: Life After Loss

Other Topics

    • Will There Be a Couch? What to Expect From Counseling
    • Navigating Through Grief and Loss
    • Virtual Roundtable Running The Covid Battle Strategies For Our Medical Heroes
    • Survivor's Guilt—Making it Through the War
    • Understanding Resilience
    • What Terminal Patients Really Want
    • When a Parent Has Cancer: How Teens Can Help Parents
    • Helping Your Child Cope with Death
    • When a Parent Has Cancer: Teens—Finding Support
    • Maintain a Healthy State of Mind: Adults (Part 2)
    • Children and Grief