This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an MAP counselor or contact your MAP by phone.

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

Benefits with Maine Education Association Benefits Trust

Your MAP offers these great resources.

Frequently Asked Questions About Counseling

Q: What exactly is counseling?

A: Very simply put, counseling is talking with a trained mental health professional to collaboratively work through a problem. Counseling is commonly referred to as talk therapy, because it involves an open dialogue between you and the counselor.

Q: Why should I go see a counselor? I'm not mentally ill or crazy.

A: People choose to visit a counselor for many reasons. These include getting assistance with achieving work-life balance, stress management, feeling depressed, conflict at work, parenting support, relationship issues, and grief. Talking to friends and family about a problem can be helpful. However, a counselor is going to be neutral and provide a different perspective on the issue.

Q: I think I have depression and want medication. Can't the counselor write me a prescription?

A: This is a very common misconception! A counselor is a trained mental health professional who is qualified to provide counseling. Counselors cannot prescribe medication. However, the counselor might recommend that you be evaluated for medication by a psychiatrist. A psychiatrist is a medical doctor with specialized training in the medical treatment of people with mental health disorders. A psychiatrist can prescribe medication.

Q: What qualifications does a counselor have?

A: A counselor is a mental health professional who has, at a minimum, a master's degree in social work, psychology, counseling, or another related field. Additionally, the counselor has undergone a rigorous process to obtain licensure or registration in order to independently deliver counseling services. The counselor is also required to take a certain number of continuing education classes to remain updated on the most current counseling modalities and techniques.

Q: I can tell the counselor anything, and they cannot tell anyone else, right?

A: The short answer is yes. More specifically, everything you discuss with the counselor is confidential, unless you state that you're having suicidal or homicidal thoughts, or if you disclose that a child or adult is being abused.

Q: Is counseling covered by my insurance?

A: Health insurance benefits vary, so contact your health insurance company directly to discuss your mental health benefits.

Perry, L. (Reviewed 2024 [Ed.]). Frequently asked questions about counseling (B. Schuette, Ed.). Raleigh, NC: Workplace Options.

More about this Topics

  • Bipolar Disorder in Children and Teens

  • Mindfulness Apps and Resources

  • Bipolar Disorder: Risk Factors and Diagnosis

  • Coping with Financial Stress

  • Mental Health Screening

Other Topics

    • Recognizing depression
    • Beyond the Baby Blues
    • Winter Blues
    • Deflate the Pressure
    • Caring for a loved one with autism
    • Let's Talk About Eating Disorders
    • Mindfulness for Your Health
    • Dealing with Change
    • Interventions to Reduce Behavioral Health Risks for First Responders
    • Stress and Your Health
    • Mental Health Drives Performance (for Employees)
    • Parenting: Navigating in the Eye of the Storm
    • Survivor's Guilt & Making it Through the War
    • Mental Health and Wellbeing for All (World Mental Health Day 2022)
    • Addressing Anxiety