This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

Effective Communication During a Crisis

The impact of the crisis in Ukraine has implications for the whole world, with possibility of a significant change to the geopolitical map of Europe; therefore, it is important to be considerate of all countries and their cultures and how they are coping with the current crisis. Communication is a significant success factor in any relationship, particularly when trying to support others. However, cross-cultural communication can be complex; it can sometimes be difficult to understand how others speak, communicate, and perceive situations. This session will explore how everyone can practice effective cross-cultural communication.

Learning Objectives

  • Understand different cultures and values, and how to be flexible in knowing each other better.
  • Learn techniques for clear, coherent communication.
  • Develop skills for empathetic and sensitive communication.
  • Employ practical tips for effective cross-cultural communication.

Link opens in a new windowhttps://attendee.gotowebinar.com/recording/4963435603702614787

More about this Topics

  • Will There Be a Couch? What to Expect From Counseling

  • Building Positive Relationships at Work

  • Maintaining Respect and Civility in the Workplace

  • When Geopolitical Conflict Enters the Workplace (Roundtable)

  • You Make Me So Mad!

Other Topics

    • Listening to Paraphrase
    • Talking About Race at Work
    • Talking with Children About Violence
    • No Retirement From Parenthood
    • Listening to Clarify, Probe, and Reframe
    • Effective Communication With Children 1
    • Open Communication: Powerful Ways to Create It
    • Interpersonal Communication: Social Skills for Success
    • Are You a Good Listener?
    • Say What You Mean the Right Way
    • Listening to Elderly Parents
    • Listening Tips
    • Assertiveness