This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an HERO counselor or contact your HERO by phone.

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

Benefits with HII

Your HERO program offers these great resources.

Buying Long-Term Care Insurance

People with certain conditions may not qualify for long-term care insurance. Since standards vary between different insurance companies, if one company denies you, it is possible that another company will accept you. Common reasons why you might not be able to buy long-term care insurance include these:

  • You currently use long-term care services.
  • You already need help with activities of daily living (ADL).
  • You have AIDS or AIDS-related complex (ARC).
  • You have Alzheimer's disease or any form of dementia or cognitive dysfunction.
  • You have a progressive neurological condition, such as multiple sclerosis or Parkinson's disease.
  • You had a stroke within the past year to two years or have a history of strokes.
  • You have metastatic cancer (cancer that has spread beyond its original site).

Insurance companies also consider other health conditions when determining your eligibility. If you buy your long-term care insurance before you develop one of the health conditions listed above, then your policy will cover the care you need for that condition.

Before You Buy

You should consider a number of things before purchasing long-term care insurance:

  • Don't buy more insurance than you think you may need. You may have enough income to pay a portion of your care costs, and you may only need a small policy for the remainder. You also may have family members willing and able to supplement your care needs.
  • Don't buy too little insurance. That will only delay the use of your own assets or income to pay for care. Think about how you feel about having care costs that are not covered. While you can usually decrease your coverage, it is more difficult to increase coverage, especially if your health has declined.
  • Look carefully at each policy. There is no "one-size-fits-all" policy.
  • If you choose a policy that only pays for room and board in a facility, plan for other expenses, such as supplies, medications, linens, and other items and services that your policy may not cover.
  • It costs less to buy coverage when you are younger. The average age of people buying long-term care insurance today is about 60. The average age of those purchasing policies offered at work is about 50.
  • Make sure that you can afford the long-term care insurance policy over time, as your monthly income may change.
  • Research and consider different options, and talk with a professional before finalizing your decision.
  • Don't feel pressured into making a decision.

U.S. Department of Health and Human Services (HHS), Administration for Community Living (ACL), LongTermCare.gov. (Modified 2020, February 18). Buying long-term care insurance. Retrieved May 27, 2021, from https://acl.gov/ltc

More about this Topics

  • Annuities and Long-Term Care

  • Liability and Protection When You Move

  • Twelve Ways to Lower Your Homeowner’s Insurance Costs

  • The Health Insurance Marketplace: What Does It Cover?

  • Using Life Insurance to Pay for Long-Term Care

Other Topics

    • Notice of Insurance Claim
    • Protecting Your Child's Financial Future
    • The Health Insurance Marketplace: Preventive Care Benefits
    • The Health Insurance Marketplace: Catastrophic Plans
    • Health Savings Accounts
    • The Health Insurance Marketplace: Income
    • Comprehensive Guide to Renter's Insurance
    • Children's Health Insurance Program (CHIP) Information by State
    • Homeowner's Insurance vs. Renter's Insurance: What's the Difference?
    • Complete Guide to Homeowner's Insurance