This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

Benefits with County of San Diego

Your EAP offers these great resources.

How Older Adults Can Steer Clear of Scam Artists

Anyone can be a victim of financial fraud, but older adults are particularly at risk. Among the reasons: Scam artists and thieves know that many senior citizens have accumulated money and other assets throughout the years. Those who commit elder fraud range from loved ones—family members, friends, or caregivers—to complete strangers. Here are practical tips on how to protect yourself or someone else.

Remember the red flags of a fraud. Some of the classic warning signs include

  • An unsolicited phone call, e-mail, or other request that you pay a large amount of money before receiving the goods or services
  • An unexpected e-mail or call requesting your bank account number, perhaps one asking you for the information printed at the bottom of one of your checks
  • An offer that seems too good to be true, like an investment guaranteeing a return that's way above the competition
  • Someone expressing a new or unusual interest in your finances
  • Pressure to send funds quickly by wire transfer
  • The other party's insistence on secrecy

Research a new financial advisor before investing money or paying for services. Though the vast majority of brokers, financial planners, and other professionals are honest and reputable, some commit fraud. Before committing to working with a financial advisor, confirm that he or she is properly registered or licensed and has a clean record.

Be careful to whom you give the legal authority to access or manage your money. One way older adults prepare for the possible future need to have someone else make financial decisions and transact business for them is by having a legal document called a power of attorney (POA). An attorney can help you decide the right type of POA for your needs. "Only give POA authority to someone you trust and who understands your wishes and preferences," suggested Luke W. Reynolds, chief of the FDIC's Outreach and Program Development Section. "Also consider adding oversight, such as by requiring two people you trust to agree on decisions within a reasonable time frame or having a third party review transactions that have been made." If you decide to use a POA, contact your bank and other financial institutions to confirm they will accept the document you plan to use. They may have their own form and require that customers use that.

Protect your personal information. Never provide Social Security numbers, bank account information, PINs, passwords, and other sensitive information in response to an unsolicited call, fax, letter, e-mail, or text message, no matter how genuine the situation may appear.

Sign up for direct deposit. "Direct deposit into your bank account is the fastest and safest way to receive money or other payments, such as your pension or an income tax refund," Reynolds said. "Check to make sure the full deposit you are entitled to arrives in your bank account when you expect it. An unexpected letter from the Social Security Administration or another agency indicating your direct deposit information has been changed is a sign of fraud, and you should independently look up that organization's contact information and notify it immediately," Reynolds added.

Closely monitor credit card bills and bank statements. Look at your statements as soon as they arrive and report unauthorized purchases, withdrawals, or anything suspicious, regardless of how small or large the dollar amount.

Immediately report a fraud or theft to someone you trust as well as the proper authorities. Many older people make the mistake of not telling loved ones or not contacting the police or other law enforcement agencies when they've been victimized. Perhaps some are embarrassed to admit that they were misled and lost money. Others have fears of losing their independence. "As difficult as this may be, reporting the incident is the only opportunity you have to recover some or all of your loss," suggested Irma Matias, an FDIC community affairs specialist. "By telling your story, you also could prevent the perpetrators from taking advantage of others."

U.S. Federal Deposit Insurance Corporation. (Updated 2014, February 12). How older adults can steer clear of scam artists. Retrieved October 19, 2016, from http://www.fdic.gov/

More about this Topics

  • Personal Payday Budget Worksheet

  • Get the Most Out of Savings: Smart Savings Tips for 2022

  • Saving Your Home from Foreclosure

  • Get the Most Out of Savings: Smart Savings Tips for 2021

  • Coping with Financial Stress

Other Topics

    • Family Financial Statement
    • Financial Calculators
    • Mobile Payments
    • General Budget Worksheet
    • Ways to Increase Income and Resources: Checklist
    • For Seniors: Quick Tips for Protecting Your Finances-Part 4
    • Choosing a Credit Counselor
    • Financial Wellbeing: Feeling Secure About Your Finances
    • Vlog: Millennial Life During the Pandemic
    • Your Financial Checkup
    • Maintaining Personal and Fiscal Resiliency During Tough Economic Times (2017)
    • Digging Deep
    • Choose to Save
    • Mint
    • Federal Deposit Insurance Corporation
    • Omni Calculator
    • Financial Resources for Older Americans
    • Financial Basics Handbook