This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

Anthem provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Anthem, and the Anthem Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Anthem website, select a language.

Benefits with County of San Diego

Your EAP offers these great resources.

Consumer Tips: After You Buy

Even careful buyers can run into problems after a purchase. To minimize them, follow these steps after you buy:

  • Save all papers that come with your purchase. Keep all contracts, sales receipts, canceled checks, owner's manuals and warranty documents.
  • Read and follow product and service instructions. The way you use or take care of a product might affect your warranty rights.
  • You may be able to get a refund for the difference if the price of the item you bought has decreased within a certain number of days.
  • Find out how to dispute a purchase, based on if you paid with cash, credit, or a mobile app or payment device. If you paid using an app connected to your credit or debit card, then you can dispute any purchase, just like any other credit card purchase.

Returns

Sometimes you may need to return an item to a retailer. Most retailers allow you to make returns, within a set number of days after purchase. You may be required to have the receipt, the item and any packaging.

Refunds are normally given in the same form of payment that was used to buy the item. If you don't have a receipt, the store may give you a gift card instead. A store may charge you a restocking fee if you return electronics or appliances.

If you return to a physical store, the customer service staff may ask to see and swipe your driver's license. This allows the store access to your personal information, such as your address, birth date and driver's license number. This action can put your personal information at risk. Ask if this step is necessary to process your refund.

To return an item you bought online, find out if you can return it to the retailer's physical store that is near you. If that's not possible, check the website to find out if return shipping is free, and use the return labels provided. If you bought items with a gift card and need to make multiple returns, the gift card issuer may flag the card for fraud and lock it, so that it can't be used.

U.S. General Services Administration (GSA). (2016, January). After you buy. In Consumer action handbook (p. 5). Retrieved December 2, 2016, from https://www.usa.gov/

More about this Topics

  • Travel: Consumer Tips

  • File a Consumer Complaint: Part 2

  • Small Claims Court: Part 2

  • File a Consumer Complaint: Part 1

  • Employment: Consumer Tips

Other Topics

    • Warranties
    • Repairs, Recalls, "Lemon" Laws and Secret Warranties
    • Consumer Tips on Funerals
    • Small Claims Court: Part 1
    • Health Care Reform: What Employers and Employees Need to Know
    • Are my injuries covered by workers comp if they happened at a company retreat?
    • Elegibilidad para la Tarjeta Verde (Green Card)
    • Donate Your Body to Medicine
    • Fences and Neighbors FAQ