Benefits with Conduent

Dealing with Debt

Credit Counseling Services

Credit counseling services provide resources to help solve your money problems. Counselors discuss your entire financial situation and help you develop a personalized plan. They can assist you with starting a budget, and they can help you find educational programs on money management.

Credit Counseling Service Locations

You can find free or low-cost credit counseling options at

• Credit unions
• Extension offices
• Religious organizations
• Nonprofit agencies

It's important that your credit counseling service be accredited by either of these organizations:

• National Foundation for Credit Counseling (NFCC), Link opens in a new windowhttps://www.nfcc.org
• Financial Counseling Association of America (FCAA), Link opens in a new windowhttps://fcaa.org

Military Service Members

The Servicemembers Civil Relief Act (SCRA) assists active-duty military with financial burdens. Under this act, you may qualify for a reduced interest rate on mortgages and credit card debts. It can offer protection from eviction. It can also delay civil court, including bankruptcy, foreclosure, or divorce proceedings. To find out if you qualify, contact your local Armed Forces Legal Assistance office: Link opens in a new windowhttps://legalassistance.law.af.mil.

Where to File a Complaint About a Credit Counseling Service

• Submit a debt collection complaint to the Consumer Financial Protection Bureau (CFPB): Link opens in a new windowhttps://www.consumerfinance.gov/complaint.
• Contact the Department of Justice's (DOJ's) United States Trustee Program for concerns about credit counseling agencies: Link opens in a new windowhttps://www.justice.gov/ust/contact-program.

Debt Collection

A debt collector generally is a person or company that regularly collects debts owed to others, usually when those debts are past due. This includes collection agencies, lawyers who collect debts as part of their business, and companies that buy delinquent debts and then try to collect them. The Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from using abusive, unfair, or deceptive practices to collect from you.

What types of debts are covered?

The Act covers personal, family, and household debts. This includes money owed on personal credit card accounts, auto loans, medical bills, and mortgages. The FDCPA does not cover debts incurred in running a business.

What happens after a debt collector contacts you?

Within five days after a debt collector first contacts you, the collector must send you a written notice that tells you the name of the creditor, how much you owe, and what action to take if you believe you do not owe the money. If you owe the money or part of it, contact the creditor to arrange for payment. If you believe you do not owe the money, contact the creditor in writing, and send a copy to the collection agency informing them with a letter not to contact you.

What practices are off limits for debt collectors?

A debt collector may not do the following:

• Contact you at inconvenient times (e.g. before 8:00 a.m. or after 9:00 p.m.), unless you agree to it.
• Communicate with you at work if you tell the debt collector your employer disapproves.
• Contact you after you send a letter to the collector telling them to stop, except to notify you if the creditor or collector plans to take a specific action.
• Communicate with your friends, relatives, employer, or others except to find out where you live or work.
• Harass you with repeated phone calls, profane language, or threats to harm you.
• Make any false claim or statement that you will be arrested.
• Threaten to have money deducted from your paycheck or to sue you, unless the collection agency or creditor intends to do so and it is legal.

File a complaint about a debt collector.

Report any problems you have with a debt collection company to your State Attorney General's Office (Link opens in a new windowhttps://www.naag.org/find-my-ag), the Federal Trade Commission (FTC) at Link opens in a new windowhttps://reportfraud.ftc.gov, and the CFPB (Link opens in a new windowhttps://www.consumerfinance.gov/complaint/#debt-collection). Many states have their own debt-collection laws that are different from the federal FDCPA. Your state Attorney General's office can help you find out your rights under your state's law.

Personal Bankruptcy

If you're unable to pay your creditors, filing for bankruptcy can help you get a fresh start. Bankruptcy involves liquidating or selling off your assets to pay your debts. It can also mean creating a payment plan. Before considering bankruptcy, you should first explore other debt-management options. Bankruptcy information stays on a credit report for 10 years. It can also make it difficult to get credit, buy a home, get life insurance, or sometimes get a job.

Types of Personal Bankruptcy

Federal courts have jurisdiction over all bankruptcy laws, so you'll file a petition in a federal bankruptcy court. There are two main types of personal bankruptcy:

• Chapter 13 allows people with a steady income to keep their property. This would include a mortgaged house or a car, that they might otherwise lose in the bankruptcy process.
• Chapter 7 is known as straight bankruptcy. It involves liquidating all assets that are not exempt under federal or state law.

How to File for Bankruptcy

The Bankruptcy Abuse Prevention and Consumer Protection Act of 2005 established stricter rules. These rules apply to both consumers and attorneys. To file for bankruptcy, you'll need to follow these steps:

• File documents. This includes itemized statements of monthly net income and proof of income (pay stubs) for the last 60 days. Also, you should include tax returns for the preceding year (four years for Chapter 13 bankruptcies). Find out how to get a copy or transcript of your tax return: Link opens in a new windowhttps://www.usa.gov/get-tax-forms#item-35392.
• Take a pre-filing credit counseling and post-filing education course to have debts discharged. Find an approved credit counseling provider through the U.S. Trustee Program: Link opens in a new windowhttps://www.justice.gov/ust/list-credit-counseling-agencies-approved-pursuant-11-usc-111.
• Pay filing fees, plus fees for credit counseling and education. Find out more here: Link opens in a new windowhttps://www.uscourts.gov/services-forms/fees/bankruptcy-court-miscellaneous-fee-schedule.

The bankruptcy and petition process is complicated, so it can be difficult to file without an attorney. Attorney fees are extra and vary. Contact your employee support program for resources that may help you get started.

Where to Report Bankruptcy Fraud or Abuse

You can file a fraud report with the U.S. Trustee Program at the DOJ: Link opens in a new windowhttps://www.justice.gov/ust/report-suspected-bankruptcy-fraud.